FAQ

After checkout, you’ll receive an order confirmation email with a download link.

• If you created an account, you can download anytime from My Orders.
• If you checked out as a guest, use the download link in your confirmation email.

Tip: Please check Spam/Junk if you don’t see the email.

Depending on the listing, your download may include:

Please check each product description for the exact formats included.

Our files are made for common laser workflows and are generally compatible with:

• Glowforge, xTool, LightBurn, and most lasers that support SVG/DXF/PDF workflows
• Design software like Illustrator and many vector editors

Please confirm your machine/software supports the included file formats before purchasing.

Some products are delivered as a ZIP file to keep everything organized.

• Download the ZIP file to your computer
• Extract/unzip it to access the individual files
• Then upload/open the needed format in your software

We recommend using a desktop or laptop computer for the smoothest download and unzip process.

Some mobile devices/browsers may not handle ZIP files or multiple downloads reliably.

Most vector formats (SVG/DXF/AI/EPS) can be resized. However, resizing may affect:

• slot/tab fit
• material thickness compatibility
• text readability and small cut details

Please follow the recommended sizing and material notes in each listing for best results.

Some designs include a PDF guide or simple assembly notes. If a guide is included, it will be listed in the product description.

If you need help, please contact us with your order number and a screenshot of your issue.

Please refer to our License page for full details. In general:

• You may use the files to create physical items for personal use (and/or small business use if stated in the listing/license)
• You may not resell, share, or redistribute the digital files

If you have a specific use case, contact us before purchasing.

Because our products are digital downloads, all sales are final and we do not offer refunds or exchanges.

Please read the description carefully and confirm compatibility before purchasing.

If you are not familiar with using digital files or laser cutting software, we kindly recommend not purchasing this product.

If a file is missing or corrupted, contact us and we will help.

To help you faster, please include:

• Your order number
• Which file format you’re using (SVG/DXF/PDF, etc.)
• Your machine/software (Glowforge, xTool, LightBurn, etc.)
• A screenshot of the issue (if possible)

We typically respond within 24–48 hours.